Design thinking
What is it?
Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases – Empathise, Define, Ideate, Prototype and Test – it is most useful to tackle problems that are ill-defined or unknown.
An interesting paper by Tim Brown on Design Thinking was published in HBR June 2008. Brown describes it as follows:
“Design thinking balances analytical thinking and intuitive thinking, enabling an organization to both exploit existing knowledge and create new knowledge.”

Advantages of Design Thinking:
Sources:

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