Smart capacity management
Capacity & utilisation
Variability
Access/waiting times, refusals
What is the average capacity available? (staffing, sick leave, etc.)
How is this utilised? Is there a case of…
(De-)centralized planning?
Lead time/lag time on the schedule?
No-shows, gaps in the schedule?
Adequate appointment times in calendar?
Many cancellations/changes?
What are the main patient flows?
Are there seasonal patterns? Differences between times of day, weekdays, weeks, months?
How does the care demand of the outpatient clinics fluctuate (extra or fewer exam / consultation hours)?
How does appointment time fluctuate (preparation, implementation, patient turnover)?
How is variation taken into account?
Do patients have to wait long?
At their appointment?
At reception?
For their exam / consultation
Distinction between outpatient clinic, clinic, general practitioner’s office, emergency room?
How are process steps coordinated?
Is work being done on process improvement?
With capacity management solutions and Digital Twins, Care IQ boosts Productivity with a touch of data-driven brilliance! Contact us for details.
Capacity management – the foundation
Care IQ uses clever planning tools and digital models, leveraging the power of Digital Twins, to help hospitals and clinics work more Productively. These digital twins – advanced IT tools and dashboards – provide a dynamic, real-time view of hospital operations, allowing us to proactively identify and address capacity challenges before they impact patient care. By simulating different scenarios and optimising resource allocation within the digital twin, we can improve patient flow, reduce wait times, and enhance overall efficiency. We use data to figure out the best way to use staff and resources—for instance via a Patient Flow Centre—to make better decisions.
Hospital Digital Twin
Sufficient capacity is a basic condition for a hospital, because it enables medical staff to provide responsible care on a daily basis. At the same time, all capacity comes with a price tag. Trends in healthcare require hospitals to make appropriate and efficient use of resources.
Medical staff
Doctors
Nurses
Support staff
Staff Roster
Rostering Tools / Human Resource Mgmt System
Key objectives
Quality: improve patient outcomes
Service: reduce waiting times
Access: optimise resource utilisation
Equipment
Capital Goods e.g. MRI, CT scanners
PACS / RIS / LIS
PACS, Radiology / Lab Information System
Mobile Medical Equipment e.g. infusion pumps, ventilators
HETS
Hospital Equipment Tracking System, e.g. RFID
Medical Supplies e.g. surgical tools, medication
Inventory / Pharmacy / ERP
Hospital Inventory System (e.g. disposables) / Electronics Resource Planning
In a hospital Digital Twin, IT tools like staff rostering, radiology information systems, hospital equipment tracking, inventory systems, a hospital information system, and operational scheduling tools synergistically work together to provide a comprehensive and real-time view of resource utilisation and capacity, enabling efficient optimisation and informed decision-making.
Staff capacity
Duty roster
Staffing shortages
Hospital
capacity
management – Digital Twin
Equipment capacity
Equipment grid
Equipment limits
Making more capacity available than necessary may damage the hospital’s continuity. Too little capacity has a direct influence on the quality and safety of care, and patient satisfaction. Integral capacity management focuses on the optimal deployment of all capacities.
Accommodation
Hospital beds
ICU Beds
Operating rooms
Operational Schedule
Agenda Tools / Appointment System
Optimal balance
resources <–> demand
Patient demand
Emergency cases
Scheduled procedures
In- and outpatients
HIS / EPR / EHR
Hospital Information System / Electronic Patient Record / Electronic Health Record
ECR
Electronic Client Record / Nursing
Home care
Electronic Client Record / Home
Legend:
resources
IT tools / topology
targets / objectives
challenges
Why implement capacity management?
Care IQ provides methods, training, and tools such as a so called “Digital Twin” for radiology management, to expedite capacity management in hospitals and nursing homes.
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